A useful response to a specific vehicle enquiry
A caller may ask about a model, a vehicle listed online or a possible test drive. The proposed dealership flow identifies the vehicle of interest and records the caller’s question and preferred callback time so sales staff can continue the conversation.
Stock information needs a reliable source
Vehicle availability and prices can change quickly. A pilot should use an agreed, maintained information source. Without a verified live stock connection, the assistant should capture the enquiry and ask sales staff to confirm availability, specification and current price.
Test drives are requests until confirmed
Capture the vehicle, preferred day and time, name and contact number. Staff can check vehicle availability and any dealership requirements before confirming. Automatic confirmation would require a tested integration that checks availability and successfully saves the appointment.
Keep commercial decisions with your team
Part-exchange valuations, finance eligibility, discounts and reservation terms need authorised staff or approved systems. The assistant can record interest and route questions; it should not invent offers or promise approval.
Your questions, answered.
Can it answer questions about new models?
It can be configured around approved model information. Unsupported or uncertain questions should be passed to staff.
Will it connect to our dealer management system?
Compatibility needs an assessment. No dealer management system connection is included or claimed as live today.
Can it transfer callers to sales?
Staff transfer routing is proposed within an agreed call flow. Routing, staffed hours and telephone charges must be checked during setup.